Returns & Exchanges
At mixsoon US Official, we want you to be completely satisfied with your minimalist skincare journey. If you are not happy with your purchase, we accept returns of unopened and unused products within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the list of items you wish to return to receive a Return Authorization.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship Items Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please note that return shipping fees may apply.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing